The company employs full-time workers and contractors around the world including places like Boston, India, Costa Rica, and Romania, to listen to recordings captured in Echo owners’ homes and offices. However, the good news is that Alexa auditors don’t have direct access to information that can identify the people from the audio clips provided to them. The recordings are instead associated with account numbers, the device’s serial number and the owner’s first name. “We have strict technical and operational safeguards, and have a zero tolerance policy for the abuse of our system. Employees do not have direct access to information that can identify the person or account as part of this workflow. All information is treated with high confidentiality and we use multi-factor authentication to restrict access, service encryption and audits of our control environment to protect it.”
